Christmas Delivery Information

Christmas is a really busy time of year for us and because of this, we want you to know the delivery options available (including the deadlines for placing your orders!) Please bear in mind that due to the volume of orders we receive, there may be some delays. As we are a small team, your patience is greatly appreciated and we will work as hard as we can to ensure we dispatch your order as soon as possible.

Online Store Deadlines 2020

  • Royal Mail 48 (Untracked) UK - 12pm Monday 14th of December (PLEASE BEAR IN MIND ROYAL MAIL 48 IS CURRENTLY TAKING UP TO 12 WORKING DAYS FOR DELIVERY DUE TO THE CURRENT SITUATION AROUND COVID-19 AND CHRISTMAS)
  • Royal Mail 24 (Tracked) UK - 12pm Monday 21st of December 
  • Next Day UK Delivery via DPD (Tracked) - 12pm Tuesday 22nd of December 
  • Saturday Delivery Via DPD (Tracked) - 10am Friday 18th of December 
  • Scottish Islands & Highlands 2 Day Delivery Service via DPD (Tracked) - 12pm Monday 21st of December 
  • Channel & Scilly Isles 2 working Day Delivery Service via DPD (Tracked) - 12pm Monday 21st of December 
  • Isles (Wight and Man) 2 working Day Delivery Service via DPD (Tracked) - 12pm Monday 21st of December 
  • Northern Ireland 2 Day Delivery Service via DPD (Tracked) - 12pm Monday 21st of December 
  • Republic of Ireland (Tracked) - 12pm Monday 21st of December 
  • International 2 to 3 Working Day Delivery service Europe (Tracked) - 12pm Monday 21st of December 

Physical Store Opening Times - GreenBay Fulham 2020

  • Thursday 24th of December - 10am to 6pm 
  • Friday 25th of December (Xmas Day) - Closed 
  • Saturday 26th of December (Boxing Day) - Closed 
  • Sunday 27th of December - 12pm to 6pm 
  • Monday 28th of December (Bank Holiday) - 12pm to 6pm 
  • Tuesday 29th of December - 3pm to 8pm 
  • Wednesday 30th of December  - 3pm to 8pm 
  • Thursday 31st of December  - 10am to 6pm 
  • Friday 1st of January 2021 (New Year's Day)  - Closed

Easter 2021 Delivery Deadlines

  • Royal Mail 48 (Untracked) UK - 12pm Monday 29th of March (Please bear in mind Royal Mail 48 is currently taking up to 10 working days for delivery in some areas due to the current situation around covid-19, hence we cannot guarantee you will receive your parcel before Easter. We strongly advise to use DPD Next Day)
  • Next Day UK Delivery via DPD (Tracked) - 12pm Wednesday 31st of March
  • Saturday Delivery Via DPD (Tracked) - NOT AVAILABLE
  • Scottish Islands & Highlands 2 Day Delivery Service via DPD (Tracked) - 12pm Monday 29th of March
  • Channel & Scilly Isles 2 working Day Delivery Service via DPD (Tracked) - 12pm Monday 29th of March
  • Isles (Wight and Man) 2 working Day Delivery Service via DPD (Tracked) - 12pm Monday 29th of March
  • Northern Ireland 2 Day Delivery Service via DPD (Tracked) - 12pm Monday 29th of March
  • Republic of Ireland (Tracked) - 12pm Monday 29th of March
  • International 2 to 3 Working Day Delivery service Europe (Tracked) - NOT AVAILABLE

GreenBay Store - Opening Times

  • 1st April 2021 - Thursday 3pm–8pm
  • 2nd April 2021 - Friday (Good Friday) 12pm–6pm Holiday opening hours
  • 3rd April 2021 - Saturday 12pm–6pm
  • 4th April 2021 – Sunday 12pm–6pm
  • 5th April 2021 - Monday (Easter Monday) 12pm–6pm Holiday opening hours
  • 6th April 2021 - Tuesday 3pm–8pm

Easter 2021 Delivery Deadlines

  • Royal Mail 48 (Untracked) UK - 12pm Monday 29th of March (Please bear in mind Royal Mail 48 is currently taking up to 10 working days for delivery in some areas due to the current situation around covid-19, hence we cannot guarantee you will receive your parcel before Easter. We strongly advise to use DPD Next Day)
  • Next Day UK Delivery via DPD (Tracked) - 12pm Wednesday 31st of March
  • Saturday Delivery Via DPD (Tracked) - NOT AVAILABLE
  • Scottish Islands & Highlands 2 Day Delivery Service via DPD (Tracked) - 12pm Monday 29th of March
  • Channel & Scilly Isles 2 working Day Delivery Service via DPD (Tracked) - 12pm Monday 29th of March
  • Isles (Wight and Man) 2 working Day Delivery Service via DPD (Tracked) - 12pm Monday 29th of March
  • Northern Ireland 2 Day Delivery Service via DPD (Tracked) - 12pm Monday 29th of March
  • Republic of Ireland (Tracked) - 12pm Monday 29th of March
  • International 2 to 3 Working Day Delivery service Europe (Tracked) - NOT AVAILABLE

GreenBay Store - Opening Times

  • 1st April 2021 - Thursday 3pm–8pm
  • 2nd April 2021 - Friday (Good Friday) 12pm–6pm Holiday opening hours
  • 3rd April 2021 - Saturday 12pm–6pm
  • 4th April 2021 – Sunday 12pm–6pm
  • 5th April 2021 - Monday (Easter Monday) 12pm–6pm Holiday opening hours
  • 6th April 2021 - Tuesday 3pm–8pm
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Delivery Information

Currently offering some of the cheapest shipping rates available in the market starting at just £2.99 or FREE when you spend £60 or more.

Our website calculates your shipping rates based on a number of factors including; delivery address, combined weight of the items in the cart, type of products (chilled or ambient) and the day of the week. Once you reach the checkout page, you will be presented with different options, you just have to choose the one that suits you best. No extra or hidden charges, what you see is what you pay. Our domestic services currently cover to the following areas; England, Wales, Scotland, Northern Ireland, Isle of Wight, Isle of Man, Channel Islands.

Fast and friendly!

I ordered my items late Sunday evening - Wednesday morning it was here - in France!

Beverley N.

BREXIT UPDATE FOR INTERNATIONAL CUSTOMERS

The EU-UK Trade and Cooperation Agreement was very welcome but leaving the Single Market and Customs Union now requires more paperwork and therefore it has become more complex for us to send parcels to Europe and the Republic of Ireland. In view of this unprecedented set of circumstances we believe that it is only right to pause and review our current processes. Once we are confident, we can get your orders delivered safely and on time, we will resume international services. Apologies for any inconvenience caused.

Ireland

France

Germany

Luxembourg

Netherlands

Belgium

UK Services

Europe Services (Currently Disabled)

Packaging

We are constantly working on improving our packaging and looking for better, more reliable and eco-friendly alternatives.

As a supermarket, we go through lots of boxes on a weekly basis, so we try to re-use them for your deliveries whenever possible, to give them a second life and to keep our carbon footprint to a minimum.

Terms and Conditions for Chilled Items

When you buy online you are generally covered by The Consumer Contracts Regulations (which came into force on the 13th of June 2014 and implemented the Consumer Rights Directive). It gives you rights when shopping online, so you are covered if anything goes wrong.

Our chilled products are perishable items and therefore are exempt from these regulations. Please bear in mind when you buy from us you agree to the following; 

  • You must ensure someone is available to receive your parcel within 24 hours  
  • If you cannot be home, please request the courier to deliver to your neighbour or to a pick-up store. If you use any of these options, it must be done as soon as you receive the very first message from the courier. If you change your mind on delivery date, your parcel might be delayed, and we will no longer be liable. Remember that whatever the option you choose, your parcel must be delivered within 24 hours  
  • Once you receive your parcel, take out the chilled products and place them in the fridge immediately  
  • If you change the delivery date, address or any information that might delay your parcel, we are no longer liable, and we will not be able to process any refund or exchanges  
  • Any discrepancy, signs of deterioration, expiry/best before dates, damage or anything unusual with the products must be reported within 24 hours from delivery (Pictures must be provided)  
  • You agree that even though all parcels with chilled items are sent on a 24 hours delivery service, there are some circumstances beyond our power where the parcel cannot be delivered on time, some examples are: Weather Conditions, Traffic, Road works, Christmas period, Van Failures  
  • If the parcel is in transit for more than 24 hours, the products will be safe even when the temperature is not below 8 degrees  
  • If you authorise our couriers to leave your parcel in a safe place, we accept no responsibility if it goes missing, please collect your parcel as soon as possible 

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