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We currently deliver to all areas within The British Isles via DPD and Royal Mail;
We encourage our customers to download and install the DPD app to get real-time notifications as well as to manage your parcel.
1) Same Day Collect from GreenBay Store for FREE (Store Pickup)
If you live in London, can commute to the store and want to ensure you get your favourites before they sell out, then this can be the best and cheapest option.
Once you have placed an order through our website, we will start the pick and pack process and once it is ready for collection, we will email or text you. Orders are ready for collection usually within 1 hour.
We encourage our customers to have their order confirmation on a hand-held device as there as there is no need to print out the order. Your order will be held in store for up to two calendar days and before you arrange your trip to GreenBay, please check our store opening hours.
For collect from store orders which have not been collected within two days, a refund, replacement cannot be provided for any perishable items which have expired.
2) 2 to 5 days delivery service via ROYAL MAIL 48 (Non-Tracked) Mainland UK
Royal Mail 48 £3.99 (up to 2kg)
We aim to ship the same day when you place your order before 12pm and it’s usually delivered within 2 - 5 working days. This service is ideal for non-chilled items like chocolates, tins, prepacks and crisps.
If you have added to the cart chilled items like cheeses and meats, we strongly advise to use Next Day UK Delivery via DPD, we will not be liable if you decide to use this service for chilled items and delivery takes more than 48 hours.
3) Next Day UK Delivery via DPD (All Postcodes in England & Wales Zone 1)
Next Day Delivery: £6.95 or FREE if you spend more than £55
Delivery next working day to all postcodes in England & Wales when you place your order before 12pm (Mon-Thu). Please note that if you place your order after 12pm on Thursday, your parcel will be dispatched the following Monday or Tuesday when Monday is bank holiday.
4) Saturday and Sunday Delivery via DPD (All Postcodes in England & Wales Zone 1)
Saturday Delivery: £11.99 for up to 15kg
Order before 10am on Friday for a Saturday or Sunday Delivery
5) Offshore Two Day Delivery via DPD (Scottish Highlands & Islands postcodes Zone 2)
Offshore Two day Delivery : £19.99 for up to 15kg
Channel Islands, Isle of Man, Northern Ireland, Scilly Isles, Scottish Islands
Postcodes covered: AB31-35, AB41-54, AB36-38, AB55-56, FK17-21, G83, GY9, HS1-9, IM (ALL), IV (ALL), KA27, KA28, KW0-14, W15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, ZE (ALL)
We are constantly working on improving our packaging and looking for better, more reliable and eco-friendly alternatives.
As a supermarket, we go through lots of boxes on a weekly basis, so we try to re-use them for your deliveries whenever possible, to give them a second life and to keep our carbon footprint to a minimum.
Terms and Conditions for Chilled Items
When you buy online you are generally covered by The Consumer Contracts Regulations (which came into force on the 13th of June 2014 and implemented the Consumer Rights Directive). It gives you rights when shopping online, so you are covered if anything goes wrong.
Our chilled products are perishable items and therefore are exempt from these regulations. Please bear in mind when you buy from us you agree to the following;
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