Due to the number of orders we have received, an extra day might be needed to dispatch your parcel. Apologies for the inconvenience
Next Day Delivery
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Customer Reviews 4.9/5 score
100% Vegan

Delivery Information

Overview

 

We currently deliver to all areas within The British Isles via DPD and Royal Mail;

  • Estimated delivery time for a UK mainland order is next working day (After dispatch via DPD)
  • Estimated delivery time for a UK mainland, usually within 2 - 3 working days (After dispatch via Royal Mail)
  • Orders placed before 12:00 pm (Mon-Thu) will be dispatched the same day
  • Orders placed on Thursday after 12:00 pm or Friday before 11:00 a.m. can only be dispatched the same day when you chose Saturday delivery at check out, otherwise your parcel is dispatched the following working day
  • All orders placed between Saturday, Sunday and Bank holidays will be the dispatched the next working day
  • If you require any further information, please do not hesitate to contact us on orders@greenbaysupermarket.co.uk
  • Carrier:   TRACK YOUR PARCEL

 

We encourage our customers to download and install the DPD app to get real-time notifications as well as to manage your parcel.

 Google Play DPD App Store DPD

 

Delivery options

 

1) Same Day Collect from GreenBay Store for FREE (Store Pickup)

If you live in London, can commute to the store and want to ensure you get your favourites before they sell out, then this can be the best and cheapest option.

Once you have placed an order through our website, we will start the pick and pack process and once it is ready for collection, we will email or text you. Orders are ready for collection usually within 1 hour.

We encourage our customers to have their order confirmation on a hand-held device as there as there is no need to print out the order. Your order will be held in store for up to two calendar days and before you arrange your trip to GreenBay, please check our store opening hours.

For collect from store orders which have not been collected within two days, a refund, replacement cannot be provided for any perishable items which have expired.

 

2) 2 to 5 days delivery service via ROYAL MAIL 48 (Non-Tracked) Mainland UK

Royal Mail 48 £3.99 (up to 2kg)

We aim to ship the same day when you place your order before 12pm and it’s usually delivered within 2 - 5 working days. This service is ideal for non-chilled items like chocolates, tins, prepacks and crisps.

If you have added to the cart chilled items like cheeses, butters and meats, we strongly advise to use Next Day UK Delivery via DPD, we will not be liable if you decide to use this service for any chilled items. I.e if you parcel takes more than 48 hours in transit or if you miss the delivery, there is a high risk the products can go off or deteriorate as the ice packs will melt after 48 hours leaving the products exposed to heat.

   

3) Next Day UK Delivery via DPD (All Postcodes in England & Wales Zone 1)

Next Day Delivery: £6.95 or FREE when you spend more than £55

Delivery next working day to all postcodes in England & Wales when you place your order before 12pm (Mon-Thu). Please note that if you place your order after 12pm on Thursday, your parcel will be dispatched the following Monday or Tuesday when Monday is bank holiday.

 GreenBay DPD ZOnes

4) Saturday Delivery via DPD (All Postcodes in England & Wales Zone 1)

Saturday Delivery: £11.99 for up to 15kg

Order before 10am on Friday for a Saturday Delivery - For Sunday Delivery please call the store on 02073858913 before 10am on Friday

 

5) Offshore Two Day Delivery via DPD (Scottish Highlands & Islands postcodes Zone 2)

Offshore Two day Delivery : £16.99 for up to 15kg

Channel Islands, Isle of Man, Northern Ireland, Scilly Isles, Scottish Islands, Isle of Wight

Postcodes covered: AB31-35, AB41-54, AB36-38, AB55-56, FK17-21, G83, GY9, HS1-9, IM (ALL), IV (ALL), KA27, KA28, KW0-14, W15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, ZE (ALL)

 

6) International 2 Day Delivery service Now Available

DPD Europe Classic Road service: £17,99

Countries covered: France, Germany, Belgium, Netherlands, Luxembourg. Republic of Ireland

 

Packaging 

 

We are constantly working on improving our packaging and looking for better, more reliable and eco-friendly alternatives.

As a supermarket, we go through lots of boxes on a weekly basis, so we try to re-use them for your deliveries whenever possible, to give them a second life and to keep our carbon footprint to a minimum.

 

Terms and Conditions for Chilled Items

 

When you buy online you are generally covered by The Consumer Contracts Regulations (which came into force on the 13th of June 2014 and implemented the Consumer Rights Directive). It gives you rights when shopping online, so you are covered if anything goes wrong.

 

Our chilled products are perishable items and therefore are exempt from these regulations. Please bear in mind when you buy from us you agree to the following;

  • You must ensure someone is available to receive your parcel within 24 hours
  • If you cannot be home, please request the courier to deliver to your neighbour or to a pick-up store. If you use any of these options, it must be done as soon as you receive the very first message from the courier. If you change your mind on delivery date, your parcel might be delayed, and we will no longer be liable. Remember that whatever the option you choose, your parcel must be delivered within 24 hours
  • Once you receive your parcel, take out the chilled products and place them in the fridge immediately
  • If you change the delivery date, address or any information that might delay your parcel, we are no longer liable, and we will not be able to process any refund or exchanges
  • Any discrepancy, signs of deterioration, expiry/best before dates, damage or anything unusual with the products must be reported within 24 hours from delivery (Pictures must be provided)
  • You agree that even though all parcels with chilled items are sent on a 24 hours delivery service, there are some circumstances beyond our power where the parcel cannot be delivered on time, some examples are: Weather Conditions, Traffic, Road works, Christmas period, Van Failures
  • If the parcel is in transit for more than 24 hours, the products will be safe even when the temperature is not below 8 degrees
  • If you authorise our couriers to leave your parcel in a safe place, we accept no responsibility if it goes missing, please collect your parcel as soon as possible

 

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Free Shipping

For orders above £55

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Vegan

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